How to write a cap inquiry that gets a useful reply
Start with the style, because style determines the shape, the panel construction and the closure options that are worth discussing. Then add the logo treatment: embroidery, print or a patch, and the size and position you have in mind. Then add the colour direction, either as named colours or as reference samples, and the quantity range you are considering.
A short inquiry that contains those four elements will usually receive a more useful reply than a long inquiry that lists every possible option without a direction. If you are unsure about a choice, say so and ask for the company's suggestion for that point, rather than leaving the point blank. The company offers custom consultation as a named service, so asking for advice on an open point is a reasonable part of the inquiry.
Points to confirm in the same inquiry
Please confirm the minimum order quantity with the supplier before placing an order. Please confirm the sample arrangement and any sample fee rule in your inquiry. Please confirm the lead time and the shipping method before committing to a delivery date. Before payment, please confirm the payment method and payment terms.
If your order needs a certificate, name the certificate in the inquiry and ask for the document itself, because this site states only that certificates are available upon request. If your order needs a particular label or packaging format, describe it in the inquiry as well, since labels and packaging are named custom directions rather than fixed standards on the source pages.
What happens after you send the form
The form on this page sends your message to the company channels listed on the contact page. A reply should address the style, logo, colour and quantity points you raised, and should confirm the commercial points listed above. If a reply leaves one of those points open, ask about that point again before treating the order as agreed.
Keep the written replies with your order record, especially any confirmation of quantity terms, sample terms, timing, payment terms and shipping method. For a custom cap order, the written confirmations are the order terms, and they matter more than any general description on a website.
Before payment, please confirm the payment method and payment terms. In your inquiry, please confirm the minimum order quantity, sample arrangement, lead time and shipping method.